Oriental Rug Cleaners FAQ

Frequently Asked Questions

How do I know if my rug needs cleaning?

There are four ways to check for dirt in your rug. First, lift the corner of the rug and slap the back with your hand. If dirt comes out, it needs cleaning. Second, dampen a white towel and rub across the surface of the rug. If the towel gets soiled, it needs cleaning. Next, pull the pile fibers apart and examine the foundation. If there is dirt in the warp and weft threads, the rug needs cleaning. Lastly, you see Spot christen the rug. It needs cleaning because that was probably not the first time; he just didn't get caught.

How often should I have my rug cleaned?

It really depends on number of people in your household, pets, lifestyle and location. However, every 1-3 years is generally satisfactory.

How long does it take to clean my rug?

It usually takes 2 weeks not including shipping time. Obviously the holiday and spring seasons may take longer.

Why should I choose you to clean my rug?

We are a reputable company with memberships in the local Chamber of Commerce and Better Business Bureau. We are also active in many trade organizations such as the International Society of Cleaning Technicians (ISCT) and International Institute of Cleaning and Restoration (IICRC). We also have on staff a Master Cleaner, which is the highest professional designation in our industry. Most importantly is the fact that we really care about providing a quality service. See our Certifications & Affiliations page for more information.

What if I live outside the Memphis, TN area?

Oriental Rug Cleaners offers nationwide and worldwide service. Simply fill out the Free Rug Shipping Form and we will take care of the rest. Also, you can email us at Rugcleaner101@aol.com. We also offer pickup and delivery in North Mississippi, Eastern Arkansas, and West Tennessee.

What happens if I spill something on my rug?

A spot or spill must receive immediate attention to prevent staining. The first step is to blot up as much of the spill as possible. Do not use household carpet cleaners. You can use club soda or diluted baby shampoo to help remove spot. If spot remains, call a professional cleaner. Check out our Staining and Spot page for more helpful hints.

What types of rugs do you clean?

We clean all types of rugs: hand woven Orientals, machine woven, braided, dhurries, kilims and flatweaves, Navajos and broadlooms. Each of these rugs has their own cleaning method and special cleaning solution.

What type of topical treatments do you offer?

We offer a variety of treatments depending on your rug's needs. We offer stain protectors, mothproofing, deodorizers, and anti-microbials. See our Topical Treatment page for more details.

What is included in your price?

The cost of an Authentic Persian wash includes hand cleaning your rug and fringes. The Handmade and Specialty Wash includes machine cleaning rug and fringe.See our How We Clean page for complete step by step process. There are no hidden charges.

What is your payment policy?

We require a credit card number, pre-paid check, cashier's check or money order to process your order. Your credit card will be billed when we ship your rug.

Do I really need a pad underneath my rug?

Rug padding is intended to hold your rug securely in place whether on hard or soft surfaces. This prevents the rug from shifting position or slipping which could be dangerous. Over time, shifting and slipping can cause stress and break the stitching on the rugs backing. Also, it can cause excessive wear and rug stretching. The good news is that rug pads actually increase the life of your rug and make them safer for family and friends. Check out our selection on the Rug Padding page.

Do you carry insurance on my rug?

Absolutely, and we take photos of your rug as a value added service.