Products
Page|Our
Products Guarantee
Shipping,
Ordering, and Return Policy Information for
Rugs and Products
Shipping
Oriental
Rug Cleaners will ship your Oriental rug or
product order to any street address in the
U.S.A. served by UPS. Shipping in the U.S.A
or world. Alaska, Hawaii, Canada, and the
rest of the world are additional shipping
charges. No P.O. Box addresses please. All
shipments are by UPS ground service. Rush
orders can be shipped via UPS Air for an additional
shipping charge. You can expect delivery of
your order within one or two weeks, depending
on availability. In-stock rugs will usually
ship in just one or two days, and you can
expect delivery of your order in approximately
two to four days after shipment. You can expect
delivery of out-of-stock products approximately
two to three weeks. We can notify you by phone,
email or fax when your order is shipping.
Your credit card will be charged in advance
of shipment to you for rugs or products that
are not in-stock and need to be ordered in.
Please
note: Some rugs may already be sold. Please
check with us first for availability if you
would like to be sure of your order.
Ordering
1)
Payment - By
American Express, VISA, MasterCard, Discover,
or Check.
2)
Easy ordering online:
To
order you can use the secure online form by
clicking on the "Add to My Bag" button where
available next to the rug or product you would
like to order.
3)
Phone Orders:
Local (901) 475-9098
Hours:
8:00AM to 6:00PM Mon. - Sat (Central Time
Zone)
12PM
to 5PM Sun. (Central Time Zone)
4)
Fax Orders:
Fax:
(901) 475-0581
Please fill out, print, and fax this
form.
5)
Email:
***
Please contact us first for the UPS shipping
and handling cost of the item(s) that do not
include shipping in the price. Note: All rugs
on our Web sites do include shipping and handling.
6)
If you prefer you can email
us with your phone number and the rug
or product you would like to order, and we
will call you back to take your order over
the phone.
7)
You can also mail
in your order and payment. Please fill out,
print, and mail this
form. Please send your order with your check,
or credit card information to:
Oriental
Rug Cleaners
988
Jack Bennett Rd.
Brighton, TN 38011
Please
check with us first concerning the availability
of the rug or product you would like to order.
Once the check or credit card clears we will
process your order.
We
collect state sales tax when shipping to the
following state: Tennessee 8.25%
Return
Policy
Step
1: Notify us by phone, fax, email, or
regular mail within 10 days that you wish
to return a rug or product.
Step
2: Promptly return the rug or other product
in its original packaging or equivalent to
protect from damage, freight pre-paid, using
UPS or another carrier that can track and
insure the package. All returns must be made
by 10 days of delivery date.
Ship
all returns to:
Oriental Rug Cleaners
988
Jack Bennett Rd.
Brighton,
TN 38011
Step
3: We do not accept freight-collect rugs.
We will not accept returns of soiled or damaged
rugs. We do not refund the cost of shipping
or handling, only the purchase price.
The
shipping and handling charge will be deducted
from your refund amount on return rugs that
include shipping in the price.
Thank
you for shopping with Oriental Rug Cleaners.
